Shipping Policy

Last updated: April 2026

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM MST may not begin processing until the following business day.

During promotional periods or product launches, processing times may extend to 3–4 business days. If a significant delay occurs, we will notify you by email.

Shipping Methods & Estimated Delivery

We ship from Farmington, Utah, using UPS and USPS depending on your location and the shipping method selected at checkout.

Standard Shipping (UPS Ground / USPS Priority Mail) Estimated delivery: 3–7 business days after processing

Expedited Shipping (UPS 2nd Day Air) Estimated delivery: 2 business days after processing

Delivery times are estimates, not guarantees, and are measured in business days from the date your order ships, not the date it is placed. Business days do not include weekends or federal holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the shipping method you select. We may offer free standard shipping promotions from time to time, follow us on social media or subscribe to our newsletter to stay informed.

Subscription Orders

If you are enrolled in our Subscribe & Save program, your subscription orders ship automatically at the frequency you selected during checkout (e.g., every 4 weeks or every 8 weeks). The same shipping methods, rates, and estimated delivery windows apply to subscription orders.

You can manage your subscription, including skipping, pausing, or canceling, through your customer account at any time. Changes must be made at least 24 hours before your next scheduled order to take effect for that cycle.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through UPS or USPS. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active.

Shipping Restrictions

Carbon Cleanse currently ships to addresses within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.

We are working to expand our shipping coverage and will update this policy as new options become available.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date at:

Email: info@carboncleanse.com

Please include your order number and, if applicable, photos of the damaged product or packaging. We will work with you to resolve the issue promptly, whether that means reshipping your order or issuing a refund.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will reship it at your expense.

Contact Us

If you have any questions about shipping, delivery, or your order status, reach out to us at info@carboncleanse.com. We aim to respond within one business day.